Policies


Refund/Exchange Policy

ALL SALES ARE FINAL!!!

If a customer places an order and would like to cancel, a $15 cancellation fee will be charged. Cancellations are accepted within 48 hours of the original purchase date (Ex: Purchase date: May 16, 2019...Cancellation date: May 18, 2019).

Exchanges are allowed ONLY if you received the WRONG product. Must provide proof of the paid invoice with the CORRECT product listed. Per hygiene laws and for sanitary purposes, we do not accept exchanges on hair that has been washed, worn, or altered. Exchanges allowed 10 days from the delivery date per USPS delivery.

Policies
1.) All orders will require a signature for delivery. 
2.) All payments can only be processed through PayPal.

Fulfillment Process
1.) Place order.
2.) Pay for order
3.) Receive an order confirmation email
4.) Processing time begins (see section on Processing Time for full explanation)
5.) After processing time, shipping label is created
6.) Receive order fulfillment email with track number.
7.) Package shipped via USPS Priority Mail

Processing Time
Processing Time is the time it takes to receive hair from our trusted vendor(s) and perform Quality Control. All hair is tested to ensure it meets our quality standards. Anything found wrong will be immediately fixed by contacting our vendor(s) and requesting new bundles, if necessary, to ensure customers receive the BEST product. Once the order is processed, customers will receive a tracking number via email, the same email used to place the order. Be sure to check your spam folder and wait five (5) business days before contacting us.

Processing Times
1.) 3-5 business days
2.) Business days DO NOT include the weekend (Saturday and Sunday) AND holidays!!!
3.) Extended 3-7 business days during sales periods

Shipping Times
1.) Please note...shipping time occurs AFTER the Processing Time has finished.
2.) United States: 2-3 BUSINESS DAYS via USPS Priority Mail
3.) Time DOES NOT include Processing Time.
4.) Expect delays during sales periods & holidays.
5.) International Shipping will be added at a later date. We do apologize for the inconvenience.

ALL shipping addresses MUST match the billing addresses entered for orders. If they do not match, your order WILL NOT be processed.

Lost/Stolen/Damaged Items
1.) GlamHer Lifestyle, LLC is NOT responsible for any lost, stolen, or damaged packages.
2.) NO REFUNDS for lost/stolen/damaged packages.
3.) Orders WILL NOT be replaced.
4.) ALL packages receive a tracking number via USPS. The system is updated every time they touch the package.
5.) If customers WILL NOT be home on the expected arrival date/time, customers can request the package be held at your local USPS post office via www.usps.com